Responsible for supporting sales activities and managing the Showroom/Sales Gallery for the Northern Sales Manager in assigned projects/areas, contributing to the overall business goals of the Project, Company, and Group.
1. Sales Support & Agent Management
1.1. Document Management & Project Reporting:
- Manage project documents such as contracts, deposit slips, sales kits, price lists, proposals, etc.
- Monitor sales progress and consolidate data for periodic reports.
- Prepare proposals for new content and coordinate with relevant departments to ensure timely approval and submission.
1.2. Agent Monitoring & Sales Support:
- Monitor, support, and contribute to motivating brokerage activities of agency floors and the on-site sales team.
- Capture market information and competitor updates, and regularly report to management.
- Propose creative solutions to optimize sales efficiency and enhance market competitiveness, including promotional programs to achieve revenue targets.
1.3. Sales Operations & Commission Reconciliation:
- Use sales management software to support agents with product reservations/placements.
- Perform reconciliation of commissions and incentive policies for distribution partners.
- Continuously update inventory and the latest sales policies.
2. Showroom/Sales Gallery Operations
- Participate in supporting the setup and renovation (if any) of the showroom and sales office areas as required for each phase.
- Maintain and manage the operations of the showroom area, coordinating with contractors (security, cleaning, electrical/water, internet, printing, stationery, etc.) to ensure stable and professional operations.
- Manage the facilities, scale models, and all assets of the Developer within the showroom and sales office area.
- Enhance the customer experience and support the reception of agency floors at the showroom area.
- Ensure the sales team and agents strictly comply with the Developer's internal regulations and standards.
3. Marketing Coordination (Online & Offline)
- Support the implementation of online and offline marketing activities, including filming, photography of project progress, site updates, and events.
- Participate in preparing and organizing launch events at the Sales Gallery and Showroom openings.
- Assist in updating content on the project's digital platforms (Fanpage, TikTok, YouTube, etc.).
4. Data Management & Administrative Procedures
- Manage, maintain, and update the customer database (Phone/Email); record customer visit history and transaction history.
- Act as the focal point to receive and coordinate the handling of inquiries and complaints from agents and customers.
- Act as a liaison between relevant parties to ensure all issues are resolved quickly and effectively.
- Ensure absolute compliance with internal regulations and policies.
1. Education / Experience
- Education: Bachelor's degree or higher in Real Estate Business, Business Administration, Economics, or related fields.
- Experience: At least 2 years of working experience in the real estate sector.
- Preferred: Candidates who have held equivalent positions at major Developers or reputable Real Estate Distribution Units/Trading Floors.
2. Professional Skills
- Knowledge: Deep understanding of the real estate market (from mid-to-high-end residential to resort real estate); solid grasp of sales operations and administrative procedures in the industry.
- Technology & Creativity: Proficient in office software (Word, Excel, PowerPoint) and document management. Basic proficiency in design tools, video editing, and social media (Canva, CapCut, TikTok, etc.) is a significant advantage.
- Soft Skills: Good communication, negotiation, and presentation skills; sharp data consolidation and report analysis capabilities.
- Language: Proficiency in English (Listening, Speaking, Reading, Writing) is a strong plus.
3. Mindset & Behaviors
- Multitasking & Pressure Management: Ability to handle multiple tasks simultaneously and solve problems flexibly, even in high-pressure environments.
- Responsibility & Ownership: Proactive, highly responsible, and committed to steadfastly pursuing the project's common goals.
- Coordination Skills: Ability to connect and coordinate smoothly and effectively with relevant departments.
